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Policies & procedures

We regularly review and update our policies and advise that you check back, every few months, for the latest updates.

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Privacy Policy

We’re committed to protecting you and your family’s personal information.

Our Privacy Policy
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Safeguarding Policy

Safeguarding our young writers and volunteers is our highest priority.

Our Safeguarding Policy
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Complaints Policy and Procedure

We welcome all complaints, comments and suggestions and use them to improve.

Our Complaints Policy
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Environmental Responsibility and Ambition: Guiding Principles

Environmental Responsibility and Ambition: Guiding Principles

Our Environmental Principles
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Equal Opportunities and Valuing Diversity Policy

We are committed to promoting equality, tackling discrimination and fostering positive relationships.

Our Diversity Policy
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Diversity and Inclusion: Guiding Principles

These Guiding Principles outline our commitment and ambition to diversity and inclusion.

Our D&I Guiding Principles