Monster Supplies
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Retail Operations Assistant

Serve humans and monsters alike at our fantastical store Hoxton Street Monster Supplies.

  • 10-month contract
  • £11.05 per hour, London Living Wage, 21 hours week
  • Working days: Thursday, Friday and Saturdays

Full Role Description



About the role

We are looking for an organised and efficient Retail Operations Assistant to be in charge of our one-of-a-kind shop, Hoxton Street Monster Supplies in Hoxton for ten months.

You will be responsible for the daily operations of the shop and online fulfilment, delivering excellent customer service.

You will help to drive sales, monitor performance and keep the shop looking its most beastly. As part of the role you will recruit and train our team of volunteer shopkeepers.

You will enjoy working in a supportive and fun environment, and will care about creating the best possible shopping experience for our customers from all over the world.

The Retail Operations Assistant will be three days/week under the leadership of the Retail Business Manager and forms part of the wider Operations Team.

Who we’re looking for

This is the perfect role for a candidate with a strong interest in retail with a social purpose. You will be a great team builder – confident and motivated to train, lead and support a wide range of people as volunteers – as well as being friendly and welcoming to all visitors!

The shop and online orders can get very busy, especially in the autumn, but you will be successful because you will show good initiative, energy, commitment and professional pride in your work.

Ideally you will have experience of customer service and retail management, whilst being enthusiastic and full of courage to have a go. We’ll teach you everything else you need to know about working in the world of monsters – be they Dead, Living or Undead.

Why join our team?

Our team of passionate, skilled and motivated staff share an ambition to champion the writer in every child. It’s an exciting time to join Ministry of Stories as we enter our second decade and embark on an ambitious new strategy.

We’ve expanded our Community Writing Labs to support more children to access free writing programmes at our dedicated writing centre in east London, and have grown our schools programme to support more schools to meet the needs of their students through creative writing. Our attention-grabbing shop, Hoxton Street Monster Supplies, is growling and growing our monster customer base through new products and marketing.

P.S Kind thanks to @monstersquid on instagram for his images of Lord Zombington’s visit to our store.

Our approach to recruitment

We have a flexible and welcoming culture and are open to exploring needs and preferences as part of the recruitment process.

Our programmes and shop proudly serve a wonderfully diverse east London community. We particularly welcome candidates who define themselves as:

  • Black, Black British Caribbean and Black British African
  • Asian and Asian British
  • Part of the Turkish speaking community
  • Mixed Ethnicity
  • From our local area (Hackney, Tower Hamlets and Islington)
  • Working class
  • Disabled
Ready to take the next step?

To apply for this role, please download the Job Description (pdf) and return your completed application and diversity form to by midnight Wednesday 8th June 2022.

We ask that you do not submit a CV.

Ministry of Stories Application Form

Ministry of Stories Diversity Form

Interviews will take place on Thursday 16th June, in person if possible at Hoxton Street Monster Supplies.

If you have any access requirements please drop us a line to and we will do our best to support you to apply. If you wish to apply by video, please contact

We look forward to hearing from you.

About us

Ministry of Stories champions the writer in every child. Co-founded by author Nick Hornby in 2010, we help young people discover their confidence, imagination and potential through the power of their writing. We develop self-respect and communication skills through innovative writing programmes and small group mentoring for children living in under-resourced communities, working in schools, and at our dedicated writing centre in east London.

We empower young people to write brighter futures for themselves through the power of their ideas, creativity and imagination.

Inspired by San Francisco’s 826 Valencia, you’ll find us hidden behind Hoxton Street Monster Supplies, which has been serving London’s monster population (and the occasional human) since 1818.  All proceeds from our monstrous offerings such as Cubed Earwax and Thickest Human Snot support our work with young people.

Read more here