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Retail Operations Assistant: Hoxton Street Monster Supplies

Part-time fixed term contract

Working hours: Minimum 1 day (7 hours) guaranteed per week. Additional hours may be available.

Core day: Thursday or Saturday, with potential for extra hours on Tuesdays, Wednesdays, and Fridays.

Salary: £11.95 per hour (London Living Wage), paid monthly

Deadline for applications: midnight 26 April 2023

Interviews: Tuesday 2 May 2023 (in person preferred)

View Job Description

About the role

We are seeking to recruit one or two Retail Operations Assistants to work across both our shops on a rota basis, under the leadership of the Retail Business Manager and forming part of the wider Operations Team. You will be given a core number of hours each week, with the potential for additional hours, according to the needs of the stores.

When you are working, you will be responsible for all shop operations on the day, occasionally supported by volunteers or other team members. Therefore, we are seeking applicants who are trustworthy, comfortable and motivated to engage customers and carry out operational tasks when lone working or as a part of a team.

You will need to be able to drive good sales performance and deliver a positive, fun and successful shopping experience for our customers. You will also work with our Retail Team Leader to recruit and train our team of volunteer shopkeepers and fulfil online orders. There may be the opportunity to lead occasional events.

We are seeking someone who can deliver excellent customer service, efficient online fulfilment, product building and re-stocking. You will help to drive sales, monitor performance, and keep the shops looking their most beastly.

You will enjoy working for a small, supportive and impactful charity, and will care about creating the best possible shopping experience for our customers, to help raise our brand and profile.

This post is subject to an Enhanced DBS check and has a one-month probationary period.

The Commitment

The role is being advertised as a fixed term contract as our pop-up shop is a short-term offer in a vacant unit. As a result, the fixed term contract will be able to continue for the duration of the pop-up. We hope to be in the unit until Christmas 2023 and will be able to give one-month’s notice if it will be sooner.

We are also looking to pilot expanding our opening hours in our Hoxton store, and therefore are looking to build a flexible team, able to take on additional hours (to support half-day openings, cover annual leave or support with online fulfilment), according to need and availability each week.

Your working hours and annual leave entitlement will be calculated through a weekly timesheet.

We are ideally seeking candidate/s who can work fixed days on Thursdays and Saturdays, with the potential for extra hours on Tuesdays, Wednesdays or Fridays.

Curious to visit the store?

Why join our team?

Hoxton Street Monster Supplies (HSMS) is the only shop in the world to cater to the everyday needs of every imaginable kind of monster.

We have been serving London’s monster population (and the occasional human) since 1818. In 2020 we ranked no. 25 in Time Out’s 100 Best Shops in London.

We are a tiny team with big, hairy ambitions. Over the next three years, our plans include growing our sales and footfall, inventing more unique products, expanding our wholesale network, participating in trade shows and managing pop-up shops around London (this is why we need you!).

All this, while maintaining the good humour of our brand, providing fantastical in-store experiences for our customers and helping more young people to unleash their imaginations.

We will value your contributions and welcome your ideas for the shop. We are also keen to support your professional development and can explore opportunities with you.

Our approach to recruitment

We have a flexible and welcoming culture and are open to exploring needs and preferences as part of the recruitment process.

Our programmes and shop proudly serve a wonderfully diverse east London community. We particularly welcome candidates who define themselves as:

  • Black, Black British Caribbean and Black British African
  • Asian and Asian British
  • Turkish
  • Mixed Ethnicity
  • From our local area (Hackney, Tower Hamlets and Islington)
  • Working class
  • Disabled
Ready to take the next step?

To apply for this role, please download the Job Description (pdf) and prepare the below:

  • a brief covering letter (no more than two sides of A4) which outlines why you want the role and how your skills and experience match the person specification
  • a CV or professional biography
  • a completed diversity monitoring form

Diversity Monitoring Form

Deadline for all applications is midnight 26th April 2023. We hope to carry out interviews in person in Hoxton on 2nd May.

When you have everything ready, please email the above to

Want to discuss the role before applying? Please feel free to contact for a natter!

About us

Ministry of Stories champions the writer in every child. Co-founded by author Nick Hornby in 2010, we help young people discover their confidence, imagination and potential through the power of their writing. We develop self-respect and communication skills through innovative writing programmes and small group mentoring for children living in under-resourced communities, working in schools, and at our dedicated writing centre in east London.

We empower young people to write brighter futures for themselves through the power of their ideas, creativity and imagination.

Inspired by San Francisco’s 826 Valencia, you’ll find us hidden behind Hoxton Street Monster Supplies, which has been serving London’s monster population (and the occasional human) since 1818.  All proceeds from our monstrous offerings such as Cubed Earwax and Thickest Human Snot support our work with young people.

Read more here