Monster Supplies
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Freelance Operations Manager

We are seeking a skilled and friendly Operations Manager to facilitate the smooth running of our Escape Room project throughout the summer.

Full role description

The Role

The Operations Manager will:

  • Prepare the space each morning and perform fire and safety checks
  • Welcome and support any MoS volunteers 
  • Set/reset the escape room between sessions
  • Give a warm welcome to players (with potential for this to be done in role as a character from the fictional world)
  • Operate the game from the control room, providing clues to participants when needed. 
  • Debrief participants at the end of their session
  • In the event of a fire alarm, ensure that participants are safely evacuated from the building
  • Troubleshoot technical issues with the puzzles or props where possible
  • Communicate with MoS staff when maintenance is required in the rooms or to props and puzzles
  • Handle all enquiries relating to bookings and questions about visits to the escape room
  • Send booking reminders to participants via email/SMS

Contract terms:

The contract runs for six weeks from Tuesday 26th July – Saturday 3rd September

40 hrs per week, Tuesday – Saturday. 

NB: We will consider splitting the contract between two people. If you would like to be considered for a job share, please indicate your preference and availability (preferably in week-long blocks) when applying.

Successful applicants will need to undergo an enhanced DBS check and receive safeguarding training


The total contract fee is £2,700 (or £450 per week), inclusive of VAT if applicable.

We do not pay travel expenses.

Person Specification

You will:

  • Be familiar with good practice relating to health and safety and fire safety
  • Be organised and confident operating the escape room game
  • Have the technical and practical skills to troubleshoot problems with the puzzles or props
  • Offer a warm welcome and great customer service to participants
  • Have experience in escape rooms, stage management and/or a relevant customer service role


    • Experience working with children, young people and families
    • A current first aid qualification

Next Steps

To apply, please send us: 

  • a short expression of interest (no more than one side of A4) that outlines why you are interested in the role, and the skills and experience you bring
  • An indication of your preference and availability if you would like to be considered for a job share
  • a CV or professional biography
  • a completed diversity monitoring form

Deadline for expressions of interest is 5pm, Monday 16th May 2022.

Shortlisted candidates will then be invited to interview on Tuesday 24th May at Ministry of Stories (option for online interview if required, but not preferred). 

If you would prefer to submit a video rather than a written expression of interest, please contact / 020 7729 4159.