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Policies & procedures

We regularly review and update our policies and advise that you check back, every few months, for the latest updates!

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Privacy Policy

We’re committed to protecting you and your family’s personal information.

Our Privacy Policy
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Safeguarding Policy

Safeguarding our young writers and volunteers is our highest priority.

Our Safeguarding Policy (pdf)
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Terms and Conditions

Terms and conditions when using our services, products and this website.

Our Terms & Conditions
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Complaints Policy and Procedure

We welcome all complaints, comments and suggestions. We use them to improve our programmes for young writers and their families, and to improve the experience of our volunteers and local community.

Download here (pdf)
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Complaints Form

We want to ensure you have a great experience with us, but we won’t always get it right. Please use this form to make a complaint to Ministry of Stories and read our full Complaints Policy for full information.

Download here (pdf)
A book entitled Guide to the Ministry

Volunteer Policy

Volunteers are vital to the Ministry of Stories. This policy describes our approach to the recruitment, training and support we give to volunteers, including claiming expenses, volunteer progression or tackling if things aren’t working.

Download here (pdf)